Computing Help

With so many MIT employees working remotely, IS&T’s service and support has been and will continue to be integral to everyone’s successful transition to a virtual lifestyle, but has required significant adaptation during these tumultuous and uncertain times. Regarding DMSE IT services, please note the following:

  • All DMSE IT related issues and inquiries should continue being sent to dmse-net@mit.edu Please do not email anyone directly for IT related issues; doing so may result in a delayed response.
  • As you probably know, DMSE’s IT support has historically been available Mon, Tues, and Thur from 1pm – 5pm. However, due to necessary changes to IS&T’s support at this time, IT support is now available from 9am – 5pm, Mon – Fri until further notice.
  • While Norlan Sierra will remain our main IT support contact, tickets may be answered by other IS&T team members; we ask that you please work with whomever answers your IT Ticket.
  • Please note that all IS&T employees are now working remotely and are not available to physically visit. In order to best assist you, they may request remote access to your machine: please grant this request whenever it is made, as it is perfectly safe and secure.

IS&T are doing their best to adapt to our constantly-changing circumstances, and we are all doing what we can to get everyone situated as quickly as possible. Please remain patient while we respond to everyone’s unique needs. Thank you!

The following information is for DMSE staff and faculty administration; it is not for research related IT issues.

Contact Information for Computer Issues

dmse-net@mit.edu

DMSE IT Staff

Ryan Kendall, IT Liaison
Adam Shervanian, Secondary Liaison

Helpful Links and Info

MIT IS&T Main Website | Email: computing-help@mit.edu | Phone: X3-1101
Available IS&T Services 
Software Available from IS&T | Please note: DMSE does not provide support for software obtained outside the IS&T website.
MIT Certificates