DMSE Computing Administration and Support
We would like to provide some clear guidelines regarding DMSE computer support. Peter Milt is available12 hours per week: Monday 1–5, Tuesday 1–5, Thursday 1–5.
MIT software currently available for download
Many answers to your common software questions, including software installation can be found on the IS&T website. Please note- Software purchasing (with exception of the above mentioned) and installation is the responsibility of each research group. The department does not provide support for this. We encourage everyone to utilize Ecat when making these purchases, as the prices are discounted.
If you are unable to resolve your computer hardware problems by utilizing IS&T’s website or Help desk (X3-1101, Email: firstname.lastname@example.org), please send an e-mail to email@example.com. Most hardware related inquiries such as printer problems and ALL urgent inquiries such as no access to e-mail, etc. should be directed to aso-net (at) mit.edu. ASO will serve as the initial Liaison for coordinating your requests in order of priority and your request will be placed in queue. Please remember to utilize MIT’s preferred printers and hardware. By using MIT’s preferred printers and hardware you make it easier for our computer technician to better assist when a problem arises. For urgent support during Peter's off hours, please contact the main DITR Team at 617-258-5785 or via email: firstname.lastname@example.org. All other requests will be handled during Peter's regularly scheduled hours. Please also remember that our DITR contract only covers departmental administration and does not cover research related IT issues. For information about the services provided for the research community.